Return and Refund Policy

Dory Home store (shop.doryhome.com)

Effective date / Last updated: 1 June 2026

This policy explains returns and refunds for purchases made through our store at shop.doryhome.com (the "Services"), operated by Thomas David Short, trading as Dory Home.

1. Current scope (reservation and pre-campaign phase)

During the reservation and pre-campaign phase, the only transaction we process is a fully refundable reservation deposit of USD 1 (the "Reservation Deposit"). No physical product is sold or shipped at this stage.

Refunds of the Reservation Deposit are governed by our Deposit Refund Policy. In short: the Reservation Deposit is fully refundable at any time before it is converted into an order or pre-order, and is refunded to the original payment method within the minimum period required by law, and in any event no later than 14 days from the date we receive your refund request.

2. Future physical products: your right of withdrawal

When we begin selling physical products to consumers at a distance, the following statutory framework will apply, in addition to any terms presented at the point of sale.

• Right of withdrawal: if you are a consumer in the European Union, you have the right to withdraw from a distance purchase within 14 days, without giving a reason, under Directive 2011/83/EU as implemented in Italy by Legislative Decree 206/2005 (the "Consumer Code"), Articles 52 to 59.
• Withdrawal period: the 14-day period runs from the day you (or a third party you indicate, other than the carrier) take physical possession of the goods.
• How to withdraw: send a clear statement of your decision to hello@doryhome.com (you may use the model withdrawal form in Annex I, Part B of the Consumer Rights Directive). We will confirm receipt.
• Refund: we refund all payments received, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your withdrawal, using the same payment method you used, unless you agree otherwise. We may withhold the refund until we receive the goods back or you provide proof of return.
• Returning the goods: you must send the goods back without undue delay and no later than 14 days after notifying us. The return address and the procedure for returning the goods will be provided to you at the point of sale and in your order confirmation, together with details of who bears the cost of return.
• Diminished value: you are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
• Faulty or non-conforming goods: your legal guarantee of conformity under the Consumer Code (Articles 128 and following), generally two years, is unaffected by this policy.

3. How refunds are issued

Refunds are made to the original payment method. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

4. Changes to this policy

We may update this policy from time to time, and will confirm full product-return terms before physical sales begin. The "Effective date / Last updated" line above shows when it last changed.

5. Contact

Thomas David Short, trading as Dory Home, VAT IT01283490579, Via Colonnetta 6, Montopoli di Sabina (RI), 02034, Italy. Email: hello@doryhome.com.

Related policies

• Deposit Refund Policy, Terms of Service, Shipping Policy, Privacy Policy and Legal Notice (shop.doryhome.com)
• Terms and Conditions (doryhome.com)